Interpersonal Behaviour

TS 03 Block 03 U-2

Q.2. Explain Interpersonal Behavior with the help of suitable examples.

Dec2015, 10 mark

Interpersonal behavior is the behavior and actions that are present in human relationships.The way people communicate, and all that this entails , is considered as interpersonal behavior.

It may include both verbal and non-verbal communication and non-verbal cues, like body language,facial expression, eye-to-eye contact,etc. Relating to one another via taking, or following order are verbal interpersonal behavior.IB is basically how two persons interact in any situation. It is extremely important in organizations to strengthen interpersonal behavior which will result in productive work.If trust and passion for work exist at employee level then the unity between them can achieve great results like reduction in time lag, better quality work ,and excellence in working procedures.

Interpersonal skills and examples

Interpersonal skills are the qualities and behavior a person uses to interact with others properly.In the business domain ,IP skills refer to employees ability to work well with others.

Example,

Ramesh Bhatia of Alice Restaurant has recently hired a brand new assistant manager named Ravi Khanna. Ravi has turned out to be an absolute nightmare supervisor who has no social communication or interpersonal skills.

The interpersonal skills at workplace are:

        1.Verbal communication 

        2. Non-verbal communication 

        3. Listening skills

        4. Negotiation

        5. Problem solving 

        6.Decision making

        7. Assertiveness 

        8.Patience

        9. Empathy

Let us see what happened to Ravi:

Verbal Communication skill

Ravi failed miserably with his entire staff because he was not capable of good verbal communication.He mumbled first then screamed when employees did anything wrong. Most employees grew dread working with Ravi because they could not understand his directions.Ravi’s non-verbal communication skills were also not good enough.

Non verbal Communication 

Ravi only communicated with negative non verbal communication, which consisted of frowns and angry states.

Listening skills 

Ravi also has very poor/ineffective listening skills which resulted in a store crisis happening each week. Ravi was not paying attention when one of the employees told him that they were low on red meat.Later that week,the store ran out of red meat and had to close down temporarily until red meat was delivered.

Ramesh was not satisfied with Ravi's service and dropped him as a probationary. Ravi’s behavior continued to decline during the month.

From the above example we came to know what interpersonal skills are and what are their importance. 

Importance of Interpersonal behavior in organisation:-

An individual working in isolation is more prone to stress and anxiety.They find their job monotonous. It is essential to have trustworthy fellow workers who can give honest feedback.

Employees must be called once in a week to perform interaction to keep healthy relationships in the workplace.

Misunderstanding, confusion and conflicts led to negativity in the organisation.

If an employee keeps isolated himself,no one will come to him for the o help at crisis.

An individual working alone is overburdened and never finishes tasks within deadline.

Conclusion: In any kind of organization persons having sound Interpersonal behavior are favored because he/she will fit well with others to achieve the organization ‘s expectations.

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